In the evolving landscape of department store security, a new role has emerged to ensure the safety and security of assets and customers: the store protection specialist. While traditional security roles focused primarily on maintaining general security, this specialized position targets the growing threat of burglary, theft, and other fraudulent activities.
In retail spaces, the Public Policy Institute of California says the commercial robbery rate has increased by more than 13 percent since 2019. This trend has forced department stores and shopkeepers to hire more store protection specialists and make them part of the everyday shopping experience for customers.
Roles & Duties
The purpose of this article is to explain why stores are choosing to make this transition and solidify the store protection specialist role as an industry standard. The best way to start the conversation is by explaining what a store protection specialist does daily. Essentially, they have four primary duties:
Modern department stores rely heavily on CCTV to monitor activities. The store protection specialist meticulously observes these feeds, detecting suspicious movements, potential thieves, and activities that don’t align with shoppers’ ordinary hustle and bustle.
2. On-The-Ground Security
Their responsibilities are not limited to screens. These specialists actively patrol the premises, interacting when necessary and using their presence as a deterrent to potential miscreants.
3. Asset Protection
Every item in a department store, from high-end electronics to clothing, is an asset. The store protection specialist ensures that these assets, cash registers, staff belongings, and store infrastructure, remain secure.
4. Apprehension & Detainment
In situations where theft is attempted or suspected, these specialists take action. Their training empowers them to apprehend suspects, ensuring the safety of other shoppers while they detain the suspect for law enforcement.
Training & Qualifications
Becoming a store protection specialist is more than physical prowess and understanding the law, technology, and human behavior. Many undergo training programs tailored to retail security, learning conflict resolution, the legal boundaries of detainment, and effective communication. A law enforcement or military service background is standard and offers an added layer of expertise!
Why Hire A Store Protection Specialist?
Department stores are stocked with valuable inventory, and people looking to commit theft pose a major threat to their business. Taking the time to hire a qualified store protection specialist has several benefits, including:
- Decreased Losses: With a vigilant specialist on the ground, theft rates drop, directly influencing the store’s profitability.
- Enhanced Customer Trust: A store that invests in safety and security is one that cares about its customers, fostering trust and brand loyalty.
- Reduced Liability: Expert handling of theft incidents reduces the chances of the store facing lawsuits and liabilities.
Despite robust security measures, incidents can occasionally escalate. Whether it’s an aggressive thief or an accident during a chase, customers and staff might get injured. In these situations, knowing one’s rights is essential. If injured due to such an incident in California, hiring a personal injury attorney should be a priority!
The store protection specialist is pivotal in today’s retail environment, especially with the rising concerns of theft and fraud in California’s department stores. Their expertise and technology create a safe and secure shopping experience for customers and protect the store’s assets.
If you find yourself injured due to unlawful behaviors inside a store, consulting a personal injury attorney like Deldar Legal is your best action. They will advocate for your rights and ensure you’re adequately compensated for damages or injuries. You can pick up the phone and call us today at (844) 335-3271 or contact us online for a free case evaluation.
Posted in: Premises Liability